Privacy Policy

Last updated: July 3, 2026 — Operated by John Mahoney, DBA Timewave AI

1. Who We Are

Timewave AI is operated by John Mahoney ("we," "our," or "us"). Our business address is 7003 Mercury Drive, Lakeside, Arizona 85929. We can be reached at [email protected] or (442) 471-5007. Our website is timewaveai.com.

2. Information We Collect

We collect information you provide directly to us when you submit a form on our website, communicate with us, or use our services:

Contact information: Your name, email address, phone number, and business name.
Business information: Your industry, service area, and any details you share about your business needs.
Communication data: Records of calls, text messages, and interactions with our AI agents and support team.

3. SMS / Text Messaging

By providing your phone number and opting in (via a separate, unchecked-by-default checkbox on our website), you consent to receive non-marketing, customer-care text messages from Timewave AI about your inquiry, demo, or service engagement.

SMS program details:

Opt-in method: Stand-alone checkbox on the demo request form, or via our SMS opt-in page. Pre-checked boxes are never used.
Message types: Customer-care and informational only (demo confirmations, appointment reminders, follow-up on inquiries). We do not send marketing or promotional SMS.
Message frequency: Varies — typically 1–4 messages per inquiry.
Cost: Message and data rates may apply.
Opt-out: Reply STOP at any time to unsubscribe. We will send one final SMS to confirm.
Help: Reply HELP, or contact us at [email protected] or (442) 471-5007.

4. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our AI voice agent and customer communication services.
Respond to your inquiries, schedule demos, and follow up on customer-care matters.
Send the SMS messages described in Section 3 (only after you opt in).
Comply with legal obligations and protect our rights.

5. Data Sharing — We Do NOT Sell Phone Numbers

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support of services (such as customer-service platforms, messaging carriers, and our telephony provider) is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties for any purpose.

Specifically, we will not sell, rent, lease, or otherwise transfer your phone number, SMS consent record, or any mobile information to any third party for marketing or promotional purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access, update, or delete the personal information we hold about you.
Opt out of marketing communications at any time.
Opt out of SMS communications at any time by replying STOP.
Request information about how your data is used.

To exercise any of these rights, contact us at [email protected] or (442) 471-5007.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date at the top.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

Timewave AI (operated by John Mahoney)
7003 Mercury Drive
Lakeside, Arizona 85929
Email: [email protected]
Phone: (442) 471-5007
Website: timewaveai.com